ZipID permanently closed on 30th June 2023

ZipID stopped trading on the 15th June 2023 and closed permanently on the 30th June 2023 - we are no longer accepting any new bookings or enquiries.

If you need to verify your identity, please contact the party that referred you to ZipID for an alternative method of identity verification.

Alternative solutions for business

Lenders & Conveyancing:
Equifax Biometrics

Mortgage Brokers:
Fact Finder Broker Tool
Use biometrics to verify your customer's identity remotely while improving your customer onboarding experience, supporting your compliance requirements and helping to mitigate your fraud risk. Gathering information required for your mortgage pre-qualification assessment doesn't have to be time-consuming or disjointed.
Learn more Learn more

 

FAQs

When did ZipID close?

ZipID accepted its last booking on the 31st May 2023 and closed operations permanently on the 30th June 2023.

 

Why did ZipID close?

As remote biometric verification solutions become more widely adopted, fit for purpose and cost effective, we are responding to that market demand and changing the way that we service our customers by moving from a face-to-face verification model to a remote digital solution.

 

Why can’t I access the ZipID portal anymore?

As part of the closure of ZipID, access to the ZipID portal was removed.

 

What happened to the reports stored in my ZipID portal?

Businesses storing data in the ZipID portal were asked to extract any information or data you require from the ZipID by 19th June 2023 and find an alternative storage solution. ZipID will continue to securely store the data until Q1 2024 when all data will be purged. If you have any privacy related queries please see our privacy policy: https://www.equifax.com.au/privacy.

 

What solution can I use to replace ZipID?

Lenders & Conveyancing:
Equifax Biometrics

Mortgage Brokers:
Fact Finder Broker Tool
Use biometrics to verify your customer's identity remotely while improving your customer onboarding experience, supporting your compliance requirements and helping to mitigate your fraud risk. Gathering information required for your mortgage pre-qualification assessment doesn't have to be time-consuming or disjointed.
Learn more Learn more