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New Survey Reveals 80% of Mortgage Brokers Feel Buried by Admin, While 74% Face Escalating Fraud Threats
10th Nov 2025

Highlights

Administrative burdens and fraud are major issues for mortgage brokers, Technology adoption is surprisingly low, AI and Open Banking data are slowly gaining traction, Market adaptation is key. Read more

We are constantly expanding the depth and predictiveness of our data to help you innovate faster and create more effective insights into the people and communities you serve - enabling more financially inclusive opportunities.

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Statement on Pacific Project Group (PPG) being identified as an iCIRT-rated builder

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As cyber fraud threats rise, consumers increasingly want to feel confident about the security of their personal data when applying for home loans. According to the Equifax Mortgage Broker Pulse Survey 2024, 59% of consumer respondents feel unclear about how brokers and lenders manage their data, with half believing their data is only ‘somewhat safe’.

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Increasing operating costs, shrinking consumer spending and tougher lending market see insolvencies at highest levels since Covid-19

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Commercial credit demand improving, but small business owners continue to bear the brunt of difficult market conditions

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Equifax, the global data, analytics and technology company, has announced a partnership with Norton, a consumer Cyber Safety brand of Gen™, bringing together two leaders in their respective industries to offer Australians a powerful suite of identity and credit protection services.

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Insolvencies continue to rise, with December marking a 5-year high

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Mortgage demand returns to positive growth for the first time since 2021

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45% of Australians intend to purchase, renovate or build in the next five years. A third of this cohort (32%, approximately 2.9 million Australians) say they have a negative perception of the construction industry in Australia.

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