KOUNT Australia: A Leading Fraud Solution

Features & Benefits

• Stay ahead of evolving fraud threats

  Fraudsters continually adapt and scale their fraud tactics. And new innovative payment services that take seconds or less from initiation to settlement create new fraud challenges. Kount defends against this rapid pace of change by using adaptive machine learning techniques and an analytically rich global data network (the Kount Identity Trust Global Network™) to achieve a holistic view of the payer, establishing trust and risk in milliseconds.

  Its machine learning algorithms continuously evolve and improve to protect against threats that emerge in different parts of the world, enabling you to make quick and accurate approval, decline or hold decisions.

• Block identity and account takeover in real time

  Protect your business and customer accounts from suspicious activity. Kount analyses account activity in real-time to detect abnormal login or account activity, such as attempting to log in to an account with a series of usernames or passwords. The account takeover attack is blocked or challenged using multi-factor authentication via email or SMS. Customers who exhibit normal login behaviour from trusted devices get a frictionless experience.

• Reduce manual reviews and automate decisions

  Manual reviews are costly, difficult to scale, and rely heavily on employee time. With advanced AI and a rich global data network, Kount reduces manual reviews by up to 83%* by giving you the depth of insight into customer behaviour you need to make accurate decisions in real-time. In the Command Centre case management system, you can create rules and policies that meet your unique business needs.

• Protect against chargebacks and disputes

  Costs from chargebacks or friendly fraud have an immediate financial impact by lowering profits, increasing operational expenses and placing businesses into excessive dispute monitoring programs. By improving the accuracy of the review process and helping customers recognise disputed transactions in real-time, Kount can reduce chargebacks by up to 99%*.

   

  *The above figures were provided by Kount customers to Kount, and compare data from before and after the implementation of Kount - https://kount.com/blog/digital-identity-trust-solutions-infographic/

• Reduce false positives

  False positives can be a higher direct cost for merchants than fraud itself. By putting the right AI-driven fraud controls in place to accept the good orders and stop the fraudulent ones, Kount can decrease false positives by up to 70%*.

   

  *The above figures were provided by Kount customers to Kount, and compare data from before and after the implementation of Kount - https://kount.com/blog/digital-identity-trust-solutions-infographic/

• Reduce false declines

  Many customers will never return if they are mistaken for bad actors and turned away. Reduce the costly error of mistaking good customers for bad with Kount’s accurate, real-time evaluation of risk and trust.

• Increase operational efficiencies

  Reduce operational costs and improve efficiency by managing, automating and reducing queues for reviewing online orders. With Kount Omniscore™ and the ability to fine-tune fraud prevention decisions in the Command Centre, you can quickly and easily achieve desired efficiency outcomes for your business, whether it be fewer manual reviews, declines or chargebacks.

• Deliver a better customer experience
  Accurately identify good customers to improve their user journey. Automatically approve, decline, or hold transactions, enabling the right customers to get fast, straightforward and secure online experiences.
• Control business outcomes
  Add Omniscore™ to your business policies to achieve fewer declines, manual reviews or chargebacks. Fine-tune fraud prevention decisions, conduct investigations and monitor performance from one place. Create rules and policies that meet your unique business needs and customise risk thresholds to address emerging attack methods and new use cases.
• Increase your business intelligence
  Access self-service analytics and produce reports from the rich data points collected from payment transactions, customer interactions, and outcomes. Conduct in-depth investigations into suspicious behaviour and business performance from within the Kount platform. These discoveries can inform future fraud policies and provide a breadth and depth of customer knowledge.