fit2work Support Times
8.30am - 5.00pm Monday - Friday
Call: 1300 525 525
NZ support number 0800 300 322

Background checks for Bupa

Congratulations on getting closer to being at the heart of Bupa! We're looking forward to having you join us – but before this happens, we need to complete your background checks.

On this page, you will find everything you need to know before completing your check, as well as some helpful hints if you get stuck.

Your checks are personal to you - there may be different checks required depending on the business area you are applying for. Your Recruitment Partner will advise you of what checks you'll need to complete.

The email you received informing you of this check as part of your employment process will include the login information for Equifax Fit2work.

Before you get started

Our background checks are free.
Please make sure any information you provide is accurate.
You'll get an email from Equifax with a link to the Fit2Work platform. You'll be guided through the process from there.
As soon as you click through Equifax's email, you'll be prompted to create a username and password.
You'll need to prepare your previous addresses for last 5 years, including any overseas addresses.
When you register, you'll be asked to upload a selfie of yourself holding your photo ID close to your face. Please refer to the FAQs for more information.
To complete the check, you'll have to upload copies of your identity documents - more info on this in the ID Requirements Section.
We'll need your electronic signature to confirm you consent to us sharing your info with Equifax Fit2work and ACIC (Australian Criminal Intelligence Commission).
Don’t forget to click 'Submit Check'. You'll get a message saying your check is submitted.
Don't forget to tell your referees you'll be asking for references, so they can look out for their emails too.

What happens next?

After you've finished your check, your Talent Acquisition Partner will let you know what's next. Occasionally, (Equifax) Fit2Work may reach out and contact you via email, SMS, or phone, should they need any additional information or documents.

ID requirements

You might have to upload up to four identity documents depending on the check. We'll let you know what kind of check you'll need to complete, and you'll be guided through the process automatically when you click through from Equifax Fit2Work's email.

Identity documents you'll be asked for should include your full name, date of birth, and a photograph (e.g. passport, driver's licence). At least one document will be verified through Fit2Work's electronic ID verification. If none of your documents can be verified, you will need to upload a certified copy of one of your photo IDs.

If you've provided identity documents under your former name, such as a maiden name, you'll need to provide evidence of your name change. ACIC has advised that expired identity documents will no longer be acceptable.

Helpful links

Click here to view the list of identity documents that you can provide to meet the requirements, once you log into the fit2work secure portal.
Click here to view AHPRA’s proof of identity requirements.
Click here to check the Australian Federal Police list of acceptable documents for 100 points of ID.
Click here for a list of people that are eligible to check your documents.
Click here for a step-by-step guide on how to upload your identity documents.
See FAQs for what to do if you don't have documents to meet the required ID Documents.

Born after 1986? Please refer to these additional ID guidelines before you begin your check.

Frequently Asked Questions

Check out our Frequently Asked Questions (FAQs) for further details.

How long will it take me to complete the check?

The time to complete your check will depend on the type of check you’re completing. We advise to allow at least 30 minutes to complete your check.

How quickly do I need to complete my check?

Please complete your background check as quickly as possible after receiving your welcome email. Bupa cannot proceed with your employment application process until your check is complete.

Is it better to use a mobile phone or desktop computer to complete my check?

You're able to use any device – mobile, tablet or desktop computer – to complete your check. We recommend using the Google Chrome browser if possible.

Why do I have to upload a “selfie” and what does it mean to upload a document in a “selfie” format?

The selfie creates a link between yourself and the documents you upload. You must supply the selfie holding one of your photo ID documents next to your face AND add clear copies of your four identity documents.

You will be asked to take a photo of yourself holding one of the photo IDs you will be uploading. The details on your photo ID will have to be clearly visible.

You can upload a pre-taken ‘selfie’. Alternatively, we can send a link to your mobile (choose ‘send link to my phone’) so that you can take a ‘selfie’ and upload it from your mobile.

What does 'Manual Processing' mean and how long does it take?

fit2work's Nationally Coordinated Criminal History Checks are fast and reliable. Up to 70% of checks are returned within 15 minutes of submitting online. 30% of checks may be referred to 'manual processing' for further investigations by the police. Once a check has been sent to manual processing, it may take up to 10 working days or longer to return due to the complexity of the request.

What do I do if I don’t have the documents to meet the required points of ID?

When uploading your documents, if you don't have the required documents to meet the 100 points of ID, you can select a button titled "I Don't Have Documents". This will allow you to nominate the documents you do have and put in a reason for not having any further documents.

How can I see the progress of my check?

When you log into your fit2work account, you will be able to view the status of your application in the current checks tab.

What to do if you enter incorrect details for referees and how to correct this?

Please phone fit2work support on 1300 525 525 (AU) or 0800 300 322 (NZ) or email support@fit2work.com.au

What to do if your login doesn't work or password expires?

If your login doesn't work or if it expires, it is best to call fit2work support on 1300 525 525 for assistance.

How to identify Character Reference vs professional

Your professional references should ideally be two people who have managed you within the last five years. Please check with your Recruitment Partner if a character reference will be accepted.

What if I’ve lived in more than one country in the last five years?

You will need to list your addresses for the past five years, including addresses if you have lived in countries other than Australia. If you have lived in China, New Zealand, Canada or the UK, you will be prompted to submit an additional document during your check.

For more information on any of the checks being performed, ID requirements and the background checking process, visit Fit2Work’s FAQ page.

Support

Whenever you need help during your check, you can email or call Fit2Work's Australian customer care team, or click the live chat:

Call: 1300 525 525
Email: support@fit2work.com.au
Live chat: click the icon in the bottom left corner of your screen

If you have questions about what kind of check you're doing, you can contact your Bupa Talent Acquisition Partner.

The system won't let me edit my details because I filled them in wrong. What should I do?

You can't go back and edit the Personal Details field for security reasons. You'll have to do a new check. Contact your Talent Acquisition Partner or email support@fit2work.com.au if you need help.

Privacy

How does Equifax fit2work use, manage and store my information?

Equifax fit2work have the highest levels of security. Security measures include:

Your information is collected only and specifically for a Nationally Coordinated Criminal History Check, nothing else.
Candidates log in to a secure online portal protected by a firewall and 24/7 security monitoring.
Data entered into the online portal is encrypted to maintain privacy and guard against information loss, misuse, modification or unauthorised access.

Data is collected, managed and expunged in accordance with the National Police Checking Service requirements and our privacy policy.

For further information, view our privacy policy and collection statement.

How does Equifax fit2work process my Police Record?

Once your ID is validated, and consent form received, your details are checked against databases held by the Australian police authority in each jurisdiction through the National Police Checking Service (NPSC), a division of ACIC. If you have a criminal record, a result report is returned to us detailing any relevant court convictions.

How long will you keep my information for?

Your police record data will be destroyed after 12 months as per ACIC requirements.

Bupa candidate privacy

At Bupa, the privacy of our people and customers is always a priority. Our privacy notice outlines how Bupa will use, store and share your information when people apply to work with us. Click here to view the Bupa privacy notice.