If you've been rejected on a loan application due to an item on your Credit Report or believe there is something incorrect you firstly need to get a copy of your Equifax Credit Report.
You can get your Equifax Credit Report for free or you can subscribe to one of our Equifax subscription packages which will enable you to monitor and track your Equifax Credit Report and Equifax Credit Score over time.
Once you have your Equifax Credit Report, you’ll need to review the items and check the personal identity information is correct. After that, please review the details of your credit enquiries and defaults, if there are any. If you find credit enquiries or defaults that you do not recognise, or were unaware of, on your Credit Report, it is important to have these entries on your Credit Report investigated.
To start a correction investigation, you’ll need the details of the entry on your Equifax Credit Report that want to dispute. In particular, please note down the date the entry was listed on your Equifax Credit Report, the account/reference numbers it related to and the amount of money involved.
To ensure a smooth process you will need to ensure you have the details of these disputed entries items on your Equifax Credit Report before proceeding with the submission of a correction request.
The information used to generate your Equifax Credit Report is supplied to Equifax by credit providers. Banks, phone companies and utility providers are some of the most common credit providers in Australia.
The best way to correct information on a credit report is to speak directly with the credit provider that the error relates to, and ask that it be investigated and your credit report amended. Equifax also offers a free service to help your correct your credit report using our Corrections Portal.