Simplifying VOI for PEXA

The Challenge

PEXA, the online conveyancing platform, needed a needed an identity verification process that addressed the regulations stipulated by the Australian Registrars’ National Electronic Conveyancing Council (ARNECC), whilst creating a touch that was professional, simple, quick and in line with PEXA’s vision for electronic conveyancing.

It was also critical that a consistent identity report was created that could be delivered back to PEXA electronically.

PEXA’s on-boarding strategy included partnering with PEXA Sponsors to drive PEXA conversion. As PEXA and its Sponsors regularly meet with industry participants, it was the perfect opportunity to complete the VOI portion of the on-boarding process. We just needed a quick and simple means of doing it that also complied with the strict security and regulatory standards we’re required to adhere to.  Protecting the private information of our conveyancing and legal clients was also paramount

- Matthew Gillet General Manager of Practitioner Services, PEXA

The Solution and Implementation

PEXA chose ZipID’s proprietary VOI App for the purpose of on-boarding Subscribers to PEXA in compliance with the VOI Rules outlined by ARNECC. ZipID configured its App (for iPads) specifically to comply with PEXA’s requirements.

Prior to entering these arrangements, PEXA undertook the appropriate due diligence on the App’s workflow, suitability and security.

ZipID also conducted in-person training for PEXA users and developed training collateral for PEXA Sponsors.

The Results

PEXA’s Sponsors have also recognised the benefits of this technology. Two of PEXA’s Sponsors are now completing the VOI portion of the on-boarding process using ZipID’s VOI App. With the App producing a standard format VOI report every time PEXA is guaranteed consistency of compliance, combined with electronic efficiency and security.

We’ve been really pleased with the ZipID App. It has proven instrumental in helping both PEXA and its Sponsors easily complete Identity Verifications while out in the field and feedback internally has been overwhelmingly positive.

- Matthew Gillet General Manager of Practitioner Services, PEXA