Interact with your customers on the channels they prefer: SMS, MMS, email, voice, webchat and social.
Increase efficiency by chatting on a single screen across all mediums without the need to switch platforms.
Connect with your customers in 40+ languages using the integrated language translation service.
Enhance customer engagement by sending SMS from a branded sender (Alpha code) or a dedicated Virtual Number.
Configure rule-based auto-comms and replies including NPS surveys, follow-ups, and notifications.
Take control of your communications with quick and easy setup suitable for non-technical people, or integrate with sFTP and APIs.
Improve first contact resolution by routing to the right agent. Reduce wait times by giving customers the option to transfer to chat or request a call back.
Save time by capturing key details from your customers before handing over to one of your agents.
Improve your oversight with detailed end-to-end reporting available in real-time via dashboards and downloads.
Integrate Equifax Engage into your systems using our comprehensive API.
Developer friendly documentation empowers your team to integrate quickly.
Fast, reliable delivery across SMS, Email and Voice Calls.
Reduce costs and total arrears by communicating more effectively on the customer’s channel of choice.
Elevate customer experience by allowing customers to engage with your business in the way that best suits the individual.
Equifax Engage is 100% Australian based, providing data sovereignty and a range of privacy and authorisation tools.
Empower your agents and increase productivity with purpose-built features that save time and enrich the customer’s experience.
Improve your contact rates, be more accessible, and give your customers more convenient ways to reach you.
Scale the solution to meet your needs with a cloud-based platform and easy to integrate API.
23 billion text messages are sent each day worldwide. Enable your customers to connect with you the way they prefer, and supercharge SMS in your omni-channel strategy.
Aggregation of all chat mediums
Self-cure majority of inbound communications
2-way response enhances automation and cure rate
Post integration surveys for Satisfation or NPS scores
Auto-replies based on inbound message
Hold and calendar booking functionality
Reference Client website for auto-replies
Enhanced privacy and anonymity for Customers
Multiple Groups / Agent Skill Queues / Routing Options / Word Based Rules